Please allow up to 7-10 business days for shipping within the US. Estimated arrival time is based on destination and includes processing and carrier transit time. If your item does not arrive by 10 business days please contact or call us at 1-877-298-1362

Overnight/2nd Day Delivery
Orders must be placed before 1 pm EST to be processed on the same business day. Makeup Delivery time does not include Saturdays, Sundays or Holidays.

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make sure the return is as painless as possible.

Online Purchase Return
You may return product within 30 days from the ship date, for a refund on the purchase price, minus shipping & handling, and other discounts that may have applied to your original purchase. We cannot take returns on overly used products or products not purchased online at Refunds will be credited to the original credit card use for payment. Purchases of gift certificates and sale items cannot be returned for a refund. To return items to, please follow these steps:

    • Contact customer service at 1-877-298-1362 or email us at to obtain a Return Form. 
    • Complete the "Return Form" and place it inside the return package. Pack and seal the products you are returning securely (in the original package if possible).
    • Return Label is not provided. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit.

In Store Purchase Return
If you purchased a product at one of Retail Partners, please return it to the location where it was purchased. Sorry Pretty Birdie, but we can only accept returns of products purchased at Please read our Refund Policy for more information.

Questions or Comments?
Please feel free to contact us via email at or by telephone at 1-877-298-1362, Monday to Friday (9am-5pm EST) if you have any questions or need help!