FAQs

ARE PRETTY VULGAR PRODUCTS CRUELTY-FREE?

Our products are 100% cruelty-free and also free of parabens, sulfates, phthalates and more (as specified on each product page).

DO YOU SHIP INTERNATIONALLY?

Yes. We can fulfill & ship an order anywhere in the world and you will be charged in US$.

CAN I TRACK THE STATUS OF MY ORDER?

When you place an order we will email you to let you know when it has been dispatched.

IS YOUR WEBSITE SAFE AND SECURE?

Have no fear. Pretty Vulgar’s safe shopping is here! We aim to provide you with a safe and convenient online makeup shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.   One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data.

WHAT PAYMENT OPTIONS ARE ACCEPTED?

PrettyVulgar.com accepts Afterpay, American Express, MasterCard and Visa.

WHEN WILL I RECEIVE MY ITEM?

Please allow up to 4- 8 business days for shipping within the US. Also remember, these are estimates and that your item can come sooner or sometimes later. For Overnight/2nd or 3rd day delivery. Orders must be placed before 1 pm EST to be processed on the same business day. Delivery time does not include Saturdays, Sundays or Holidays.

HOW DO I MAKE A RETURN?

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make sure the return is as painless as possible. You may return product within 30 days from the ship date, for a refund on the purchase price, minus shipping & handling, and other discounts that may have applied to your original purchase. We cannot take returns on overly used products or products not purchased online at PrettyVulgar.com. Refunds will be credited to the original credit card use for payment. Purchases of gift certificates and sale items cannot be returned for a refund. If you purchased a product at one of our retailer partners, please return it to the location where it was purchased. To return items to PrettyVulgar.com, please email Help@PrettyVulgar.com for the quickest response. You may also leave a message by calling 1-877-298-1362 and a live representative will return your call within 24 hours during the following hours of operations: Monday- Friday 9-5 est